Delivery & Shipping Policy
Introduction
At Scent Arabia, we strive to provide fast, reliable, and hassle-free delivery for all our customers. This Delivery & Shipping Policy explains our shipping methods, estimated delivery times, and order tracking process. By placing an order on www.scentarabia.co.uk, you agree to the terms outlined in this policy.
Shipping Information
We currently offer FREE shipping on all orders over £30. Shipping charges for orders below this threshold will be calculated at checkout based on your location and selected delivery method.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and public holidays).
You will receive a confirmation email with tracking details once your order is dispatched.
Delivery Timeframes
3-5 Business Days
Please note that delivery times may vary due to factors beyond our control, such as courier delays or weather conditions.
Shipping Destinations
We currently ship only within the United Kingdom. Unfortunately, we do not ship to P.O. boxes, military addresses, or international destinations at this time.
Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment in real time. If you do not receive your tracking details within 48 hours of placing an order, please contact us at info@scentarabia.co.uk.
Delays, Lost, or Damaged Packages
We work closely with our shipping partners to ensure timely deliveries, but sometimes unforeseen delays can occur. Here’s what you need to know:
Delays: If your order is delayed beyond the estimated delivery time frame, please allow an extra 2-3 days before reaching out to us.
- Lost Packages: If your tracking shows that your package was delivered, but you haven’t received it, please check with neighbours or your local post office. If the package is still missing, contact us for further assistance.
- Damaged Items: If your order arrives damaged, please email us at info@scentarabia.co.uk with photos of the damaged product and packaging within 48 hours of delivery.
Failed Delivery Attempts & Incorrect Addresses
To ensure successful delivery:
- Double-check your shipping address before completing your order.
- Ensure someone is available to receive the package.
- If a package is returned to us due to an incorrect address or failed delivery attempt, we can:
- Reship the order (additional shipping charges apply), or Issue a refund minus the original shipping fee.
Changes & Cancellations
We process orders quickly, but if you need to change or cancel an order, please contact us within 12 hours of placing it. After this period, we cannot guarantee modifications.
Contact Us
For any shipping-related queries, feel free to contact our support team:
Email: info@scentarabia.co.uk
Phone: +44 7405 221308