Terms & Conditions

Introduction

Welcome to Scent Arabia, operated by Arabian Musk LTD Company number: 16065166. These Terms & Conditions govern your use of our website www.scentarabia.co.uk and all purchases made through our platform. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

Use of Website

By using our website, you confirm that:

You are at least 18 years old or have parental consent to shop with us.
You will provide accurate, current, and complete information when placing an order.
You will not use our website for fraudulent, illegal, or unauthorized activities.
You will not attempt to interfere with the website’s security, hack our system, or misuse data.

We reserve the right to suspend or terminate your access if you violate any of these terms.

Product Information & Availability

We strive to provide accurate product descriptions and images. However:
Colours, packaging, or designs may vary slightly from the website images.
We cannot guarantee the availability of all products at all times.
We reserve the right to discontinue or modify products without prior notice.

If a product you ordered is out of stock, we will notify you and offer:

A replacement product of equal value, or
A full refund.

Pricing & Payments

All prices are displayed in GBP (£) and include VAT where applicable.
We accept payments via debit/credit cards, PayPal, and other secure payment gateways.
Full payment must be made at the time of purchase.
We reserve the right to change prices at any time without prior notice.

Pricing Errors:

If a pricing error is discovered after your order has been placed, we will:

Contact you to confirm if you wish to proceed with the corrected price, or
Issue a full refund if the order is cancelled.

Order Confirmation & Cancellation

You will receive an order confirmation email upon successful payment.

We reserve the right to cancel orders due to:

Suspected fraud
Pricing errors
Unavailability of stock

If you wish to cancel an order, you must contact us within 12 hours. Once an order has been dispatched, it cannot be cancelled.

Shipping & Delivery

We offer free shipping on orders over £30.

Delivery times vary based on your location (refer to our Delivery & Shipping Policy).
We are not responsible for delays caused by couriers or unforeseen circumstances.
If your package is delayed, lost, or damaged, please contact us at info@scentarabia.co.uk.

Returns & Refunds

We offer a 14-day return policy on unused and unopened products (refer to our Returns Policy).

Refunds will be processed within 5-10 business days after receiving the returned item.

Intellectual Property Rights

All content on www.scentarabia.co.uk, including logos, text, images, and designs, is owned by Arabian Musk LTD and protected under copyright laws.

You may not copy, modify, distribute, or use our content without prior written consent.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability, under any circumstance, will not exceed the total amount paid for your order.

These Terms & Conditions are governed by the laws of England & Wales. Any disputes shall be resolved in the courts.

Updates to These Terms

We may update these terms periodically. Any changes will be posted on our website. Continued use of our website after updates constitutes acceptance of the revised terms.

Contact Us

For any questions regarding these Terms & Conditions, please contact:

Email: info@scentarabia.co.uk

Phone: +44 7405 221308