Returns & Refund Policy

Introduction

At Scent Arabia, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a FREE return policy to make the process smooth and hassle-free. This policy outlines the conditions for returns, exchanges, and refunds.

By shopping with us at www.scentarabia.co.uk, you agree to the terms of this Returns & Refund Policy.

Eligibility for Returns

1. To be eligible for a return, the following conditions must be met:
2. The item must be in unused, unopened, and original condition.
3. The return request must be made within 14 days of receiving the order.
4. The product must be in its original packaging, including all accessories and labels.
5. Proof of purchase (receipt or order confirmation email) must be provided.
6. Non-Returnable Items:
7. Items that have been opened, used, or damaged by the customer.
8. Personalized or custom-made products.
9. Items marked as “final sale” or “non-returnable” at the time of purchase.
10. Any product that is not in its original packaging.

How to Request a Return

If you wish to return an item, follow these simple steps:

• Step 1: Contact us at info@scentarabia.co.uk with your order number and reason for return.
• Step 2: Our team will review your request and provide you with a return shipping label (if applicable).
• Step 3: Securely package the item and send it back using the return label provided.
• Step 4: Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

Note: We cover return shipping costs only for eligible returns. If the return is due to a change of mind, customers may be responsible for return shipping fees.

Refunds Process

Once your return is received and inspected, you will receive an email confirmation regarding the status of your refund.

Approved Refunds:

Refunds will be processed back to the original payment method.

It may take 5-10 business days for the refund to appear in your account, depending on your bank.

Rejected Refunds:

If your return does not meet the eligibility criteria, we will notify you via email.

The item may be sent back to you at your expense.

Exchanges & Replacements

If you received a damaged, defective, or incorrect item, we offer a free replacement.

Contact us at info@scentarabia.co.uk with photos of the issue within 48 hours of receiving your order.

We will arrange for a replacement to be sent out at no additional cost.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, follow these steps:

1. Check your bank account or PayPal balance.
2. Contact your credit card company some banks take longer to process refunds.
3. If the issue persists, email us at info@scentarabia.co.uk, and we will assist you.

Contact Us

For any return, refund, or exchange inquiries, feel free to reach out to us:

Email: info@scentarabia.co.uk

Phone: +44 7405 221308